Terms and Conditions

Introduction and Scope of Services

Updated: December 15th, 2021

Royal Luxury Vacations pvt ltd GmbH, based in Vienna, Austria ("Royal Luxury Vacations pvt ltd"), operates a website under www.Royalluxuryholidays.com (including its social media channels and mobile applications, jointly the “Platform”) where travel operators (“Operators”) can offer, promote, market and sell package tours within the meaning of Directive (EU) 2015/2302 to users and registered users of the Platform (the “Traveler” or “you”). Travelers can also use the Platform to evaluate and compare Operators and their tours, participate in competitions, write reviews and enjoy other related offers (together “Royal Luxury Vacations pvt ltd Services”).

A) Terms of Use of the Platform

Royal Luxury Vacations pvt ltd operates the Platform on which Operators can offer and market travel services such as multi day tours, cruises, adventure trips, luxury travels and other travel activities (individually or jointly “Travel Adventures”)
The Royal Luxury Vacations pvt ltd Services are solely for persons who are aged 18 years or older. Any access to or use of the Platform by anyone under 18 years is expressly prohibited. By accessing or using the Services and the Platform you guarantee that you are 18 years or older.
If you are acting on behalf of a company or another legal entity you guarantee that you are legally entitled to accept these terms and conditions in their name.

Prohibited Conduct

Royal Luxury Vacations pvt ltd Services are only available for private, non-commercial use. It is not allowed to sell, re-sell, re-use or commercially use content, information, software, products or services available on our Platform.
Further, it is prohibited to:
- Use bots, crawlers, scrapers or other automated means (besides authorized use of our API) to access or interact with the Platform or generally collect data or content not in connection with your booking.
- Circumvent established security or technological barriers in place to protect the Platform and it’s content.
- Decrypt, decompile, reverse engineer or copy the website and Platform.
- Otherwise compromise or damage the Platform and its proper functioning.

Content and Intellectual Property

Royal Luxury Vacations pvt ltd may, in its sole discretion, permit you to post, upload, publish, submit or transmit text, graphics, images, video or other materials (“Content”) on the Platform and through the Royal Luxury Vacations pvt ltd Services. By making available any Content, you agree that Royal Luxury Vacations pvt ltd may use the Content on the Platform, in particular for promotional materials and publications. You hereby grant to Royal Luxury Vacations pvt ltd a worldwide, irrevocable, perpetual, non-exclusive, royalty-free license to publicly display or otherwise use the Content for the aforementioned purpose. Royal Luxury Vacations pvt ltd does not claim any ownership rights in any such Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit the Content.
You acknowledge and agree that you are solely responsible for all Content that you make available on the Platform or through the Royal Luxury Vacations pvt ltd Services. Accordingly, you represent and warrant that: (a) you either are the sole and exclusive owner of all Content or you have all rights, licenses, consents and releases that are necessary to grant to Royal Luxury Vacations pvt ltd the rights in such Content, as contemplated under these terms and conditions; and (b) neither the Content nor your posting, uploading, publication, submission or transmittal of the Content or Royal Luxury Vacations pvt ltd's use of the Content (or any portion thereof) on, through or by means of the Services will infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
It is not allowed to upload or submit Content that (i) is illegal, pornographic, incites hate, obscene or defamatory; (ii) contains commercial content, especially advertisement or marketing for other good or services (iii) infringes intellectual property rights of others (iv) contains viruses, malware, trojan horses or other infested files.Royal Luxury Vacations pvt ltd is not obliged to check any Content ex-ante. Content that violates this clause can be blocked or removed immediately without notice.

Termination

Royal Luxury Vacations pvt ltd and registered users can terminate the usage contract anytime with immediate effect. Please send an email us.
In case of a termination Royal Luxury Vacations pvt ltd is not obliged to delete or revert any content posted by the Traveler on the Platform.
Rights and obligations of existing Travel Adventures are not affected by such a termination.

B) Terms for Travel Adventures - The Role of Royal Luxury Vacations pvt ltd

The combination of travel services offered to you are packages within the meaning of Directive (EU) 2015/2302.
Therefore, you will benefit from all EU rights applying to packages. The Operator will be fully responsible for the proper performance of the package as a whole.
Additionally, as required by law, the Operator has to have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.
More information on key rights under Directive (EU) 2015/2302 here.
The Travel Adventures are independently created, offered and carried out by the Operators at their own discretion and responsibility. Royal Luxury Vacations pvt ltd is solely acting as a commercial agent for the Operators. Royal Luxury Vacations pvt ltd is not an Operator, nor a provider of Travel Adventures, nor a representative or proxy of an Operator nor an insurer. Royal Luxury Vacations pvt ltd does not own, sell, resell, furnish, provide, manage or control any transportation, tour or travel services and does not act as an agent to the Travelers.
Royal Luxury Vacations pvt ltd has no control over the behavior of Operators, Travelers and other users of the platform.
It is the responsibility of the traveler to be in possession of a valid travel identification along with any necessary visa at the time of the travel. The Traveler is also responsible for compliance with applicable health requirements and recommended or obligatory vaccinations.

Conclusion of a Contract, Documents & Information

Travel Adventures are booked directly with the respective Operator. The current Operators terms and conditions apply.
By clicking on “Book now” you are submitting a binding offer for the selected Travel Adventure to the respective Operator. The Travel Adventure contract is concluded by the Operator accepting your offer (“Booking”). In this case the contract is concluded directly between the Traveler and the Operator. The contract text and your booking data are saved by Royal Luxury Vacations pvt ltd to process the contractual relationship.
The Operators will confirm or reject a booking request within 24 to 72 hours during which time your offer is binding. As soon as the booking transaction is completed (including successful (down) payment), the Traveler receives a booking confirmation via email with a summary of the contract.
Booking on request: In certain circumstances you are informed that a booking is “on request” (which is usually the case with Travel Adventures booked shortly before the start of the trip). In this case the Operator needs up to 5 Business days to ensure that all components of the Travel Adventure can be confirmed. In case of such a Booking on request the Traveler is bound to his offer until the Operator either accepts or rejects the booking. The Operators’ cancellation and payment terms apply from the moment of your request. If the request is accepted, you will be billed for the full amount. If the Operator cannot confirm your request, you will receive a full refund of any amounts already paid.
Special requests by the Traveler are non-binding, as long as they have not been confirmed by the Operator. Royal Luxury Vacations pvt ltd will forward special requests and inquiries of the Traveler to the Operator. A binding performance commitment however is only available upon confirmation by the respective Operator.

Your Responsibilities

When using the Royal Luxury Vacations pvt ltd Services, you undertake to provide all required personal information in a timely, complete and truthful manner. In particular, you will provide upfront information on all circumstances and restrictions affecting the performance of the services by Royal Luxury Vacations pvt ltd and the Operator (e.g. special needs such as food intolerance, restricted mobility or state of health).
Travelers who make a booking for themselves or on behalf of third parties (such as fellow travelers) through the Platform are deemed to be the client and, in the absence of any other declaration, accept the obligations arising out of their use of the Platform under these terms and conditions. By using the Royal Luxury Vacations pvt ltd Services for himself or others, the Traveler agrees to inform those others of these terms and conditions. The Traveler accepts that he is responsible for all bookings and travel reservations made by anyone under his control. The Traveler guarantees that all information that he provides directly or indirectly through third parties is true, complete and accurate and that the Traveler is not an unaccompanied minor. Any exploratory, manipulative, speculative, false or fraudulent booking (inquiry) is prohibited without restriction.
The Traveler undertakes to check all contractual documents transmitted by means of the Royal Luxury Vacations pvt ltd Services (e.g. travel contract, booking confirmation, vouchers) for factual correctness and completeness (spelling mistakes, e.g. name, date of birth, special travel requirements) and to report any recognizable errors or defects in the activity of Royal Luxury Vacations pvt ltd immediately.
Travelers with restricted mobility, pregnant Travelers and Travelers who require special medical care must inform Royal Luxury Vacations pvt ltd of their special needs at least 48 hours before the start of the journey.
Travelers must immediately report any perceived breach of contract, so that the respective Operator can be put in a position to quickly remedy any non-conformity which can be addressed with reasonable effort. The Traveler is advised to file any complaints in writing using the Royal Luxury Vacations pvt ltd Services and in particular the Booking Management Page. If the Traveler fails to report a lack of conformity, it can be prejudicial to the Traveler. The mere report of a lack of conformity alone does not trigger any legal obligations on the side of Royal Luxury Vacations pvt ltd or the Operator.
The Traveler is obliged to pay the contractually agreed fees in due time and will indemnify and hold Royal Luxury Vacations pvt ltd harmless for any damage caused by delay.
The Traveler must inform Royal Luxury Vacations pvt ltd without delay in the event that he receives payments arising from claims for damages or price reduction due to breach of contract.

Payments

If applicable and available, certain Operators offer the opportunity for Bookings to be paid (wholly or partly and as required under the payment policy of the Operator) to the Operator during the Booking process by means of secure online payment (all to the extent offered and supported by your bank). For certain products and services, Royal Luxury Vacations pvt ltd facilitates (through third party payment processors) the payment of the relevant product or service (i.e. the payment facilitation service) for and on behalf of the Operator (Royal Luxury Vacations pvt ltd never acts nor operates as the merchant of record). Payment is safely processed from your credit/debit card or bank account to the bank account of the Operator through a third party payment processor. Any payment facilitated by us for and on behalf of, and transferred to the Operator will in each case constitute a payment of (part of) the booking price by you of the relevant product or service in final settlement of such (partial) due and payable price and you cannot reclaim such paid monies.
Royal Luxury Vacations pvt ltd reserves the right to offer to the Traveler particularly advantageous payment options (e.g. installment payment models) itself or through a payment service provider. If you accept, you agree to be bound by the terms and conditions specified and communicated by Royal Luxury Vacations pvt ltd or the payment service provider.

Trip cancellations and refunds

If the Operator does not confirm the requested Booking or if an Operator cancels an existing Booking, all authorizations made on the Traveler's (credit) card will be automatically released and/or all amounts collected through another payment method will be refunded to the Traveler within 14 days.
As soon as the Operator confirms a Booking, the Operator’s cancellation and payment conditions apply. Please read the important information on the Booking Detail Page, Booking Management Page and in your booking confirmation regarding the Operator's terms and conditions carefully. Any cancellation must be made through the Royal Luxury Vacations pvt ltd Services (booking management page).
Complaints and claims from the Traveler in relationship to Travel Adventures will be handled by the Operators via the Royal Luxury Vacations pvt ltd Services.

Important information on insurance for package travel

When booking Travel Adventures well in advance, unforeseeable things can happen. Royal Luxury Vacations pvt ltd recommends that all Travelers conclude the following insurance policies which are not part of any Travel Adventure:
- Travel cancellation insurance in order to minimize financial risk in case of cancellation by the Traveler before departure.
- Travel interruption insurance in order to minimize financial risk in case of a travel interruption by the Traveler after departure
- Adequate health insurance

C) Royal Luxury Vacations pvt ltd Reward Programs

Referral Program

Royal Luxury Vacations pvt ltd's Referral Program allows you as a traveler to invite friends who currently do not have a Royal Luxury Vacations pvt ltd account and who have never booked with Royal Luxury Vacations pvt ltd before (‘Friends”). Friends will earn discounts and/or travel credits if they make a qualified booking: Friends will receive a discount of ($50/£50/€50/₹4000 - depending on your country) off their first booking in case they book directly with Royal Luxury Vacations pvt ltd using your unique invite link or invite code.
The following restrictions apply:
- Members of Royal Luxury Vacations pvt ltd’s affiliate program may not simultaneously collect travel credits via their invite link.
- To accumulate and redeem travel credits you must maintain a Royal Luxury Vacations pvt ltd account in good standing.
- You may share your unique invite link via email and social media to friends and family. You may not share your unique invite link or invite code on public forums or coupon sites, otherwise Royal Luxury Vacations pvt ltd may terminate your account.
- Violations of these terms and conditions may also lead to forfeiture of the credits in your account.
- Royal Luxury Vacations pvt ltd reserves the right to cancel, revoke, or otherwise prevent the issuance of travel credits in any suspected case of fraudulence or misuse of this program and does not need to provide any details or explanation.
- Royal Luxury Vacations pvt ltd reserves the right to modify or discontinue the referral program either temporarily or permanently (or any part thereof) at any time. Royal Luxury Vacations pvt ltd is not liable to you in the event of any modification, suspension or discontinuance of this program.
- Travel credits are not redeemable for cash or equivalents.
- Royal Luxury Vacations pvt ltd's promo codes and travel credits cannot be applied on existing confirmed bookings.

Loyalty Program

Royal Luxury Vacations pvt ltd's Loyalty Program allows you as a traveler to earn Royal Luxury Vacations pvt ltd travel credits (“Travel Credits”) after every booking with a Gross Booking Value of at least ($1000/£1000/€1000/₹87000) made on Royal Luxury Vacations pvt ltd. Gross Booking Value (“GBV”) means the total value of a completed booking as advised by the operator for the tour net of any discounts and promotions. The GBV does not include airfare, insurance, pre & post accommodations, extra transfers, extras & addons, discounted or familiarization staff travel and anything else similar in nature. Cancellations and refunds are also not included and will reduce the GBV.
Depending on the GBV, you will receive Travel Credits in the following amounts:
- Bookings up to a GBV of USD5,000 (AUD5000,£5000, ₹400000, €5000) , earn USD50 (AUD50,£50, ₹3500, €50) in Travel Credits.
- Bookings with a GBV from USD 5001 - USD 10,000 (AUD 5001 - AUD10000 ,£5001 - £10000, ₹375001 - ₹750,000, €5001 - €10000) , earn $150 ($150,£150, ₹12,000, €150) in Travel Credits.
- Bookings with a GBV over USD10,000 (AUD10000,£10000, ₹750,000, €10000) , earn USD 250 ( AUD 250,£250, ₹18,500, €250) in Travel Credits.
Travel Credits will be deposited into your account after the respective Travel Adventure and may only be used as a discount for future Travel Adventure bookings.

Travel Credit Spending

A Traveller can only pay for 5% of the GBV of any Travel Adventure using Travel Credits. If a Traveller has more Travel Credits than the capped allowance the remainder of the Travel Credits will remain in the Travellers account and can be used for additional bookings.

DIscretional Travel Credits

Royal Luxury Vacations pvt ltd may in its sole discretion provide Travel Credits. These Travel Credits can be used on the same basis as outlined above for the Royal Luxury Vacations pvt ltd Referral and Royal Luxury Vacations pvt ltd Loyalty programs.

Discretional Promo Codes

Royal Luxury Vacations pvt ltd may in its sole discretion offer promo codes from time to time. Unless otherwise stated they have an expiry period of 30 days from implementation of the offer. Promo codes can only be used for bookings on the same basis as outlined above for the Royal Luxury Vacations pvt ltd Referral and Royal Luxury Vacations pvt ltd Loyalty programs. Only one promo code can be redeemed per booking and they can not be combined with Travel Credits.

D) General Provisions

Liability

Royal Luxury Vacations pvt ltd is not liable for slight negligence. This limitation of liability shall not apply in case of fraudulent intent, in case of bodily injury or personal damage, for the breach of guarantees and for claims arising from product liability. Royal Luxury Vacations pvt ltd is not liable for acts of force majeure (Cyber Crime, earthquakes, pandemics, floodings, etc).
Royal Luxury Vacations pvt ltd as an intermediary is particularly not liable for:
the Operator’s performance under the Travel Adventure contract;
for the provision of a service that is outside of the scope of the booked Travel Adventure;
for additional services booked by the Traveler on his own risk and account after departure.
Royal Luxury Vacations pvt ltd is not liable for booking errors (e.g. typographical errors) that are caused by the Traveler or that are caused by unavoidable and extraordinary circumstances.

Electronic correspondence

The delivery address for notifications and all official correspondence from Royal Luxury Vacations pvt ltd to you is the contact information (E-mail address) you have last entered into your Royal Luxury Vacations pvt ltd account details. You are obliged to update any changes without delay.

Contact and Complaints

The Traveler can also send messages, requests and complaints in regards to the performance of a Travel Adventure to Royal Luxury Vacations pvt ltd as the retailer. Royal Luxury Vacations pvt ltd will forward those messages, requests and complaints without delay to the Operator. For the purpose of deadlines any message delivered to Royal Luxury Vacations pvt ltd shall be deemed as duly delivered to the Operator.

Applicable law, place of jurisdiction and dispute resolution

These terms and conditions and the provision of the Royal Luxury Vacations pvt ltd Services shall be governed by and construed in accordance with Austrian law with the exclusion of its conflict-of-law rules. The statutory provisions on the restriction of the choice of law and the applicability of mandatory provisions, in particular of the state in which the Traveler as a consumer has his habitual residence, remain unaffected.
Any dispute arising out of these terms and conditions and the Royal Luxury Vacations pvt ltd Services shall exclusively be submitted to the competent courts in Vienna, 1010, Austria. Notwithstanding the foregoing jurisdiction clause, a Traveler as a consumer may also bring proceedings in the courts of the country in which he is domiciled, and proceedings against a Traveler as a consumer may be brought only in the courts of the country in which he is domiciled.

Cancellation Policy

Cancellations

What is the Royal Luxury Vacations pvt ltd Cancellation Policy?
Our standard cancellation policy can be found in our tnc In general, adventures on Royal Luxury Vacations pvt ltd are run by an operator, in other words, the company running your tour, and each operator has their own individual cancellation policy.
How do I cancel my adventure?
The simplest way to cancel your adventure is to contact our Travel Experts via your Booking Conversation Page. You can find this by logging into your Royal Luxury Vacations pvt ltd account and locating your booking, or through your booking confirmation email. Depending on the date of your adventure, fees may apply as per the operators' cancellation policy and the Royal Luxury Vacations pvt ltd Cancellation Policy. Many operators also offer the option to convert your previously booked adventure to Credit for Future Trips.
What options do I have to modify my booking?
YOU HAVE 2 OPTIONS:
Credit for Future Trips (free): You keep your money as a credit to apply to a future trip by the same operator. This is only available for select operators. You can view your eligibility on your Booking Conversation Page via "Modify Booking."
OR
Cancellation (fees may apply): You can cancel your adventure. Full refunds cannot be guaranteed, and fees may apply as per the Terms & Conditions. Cancellations must be done in writing on your Booking Conversation Page via "Modify Booking."
Can the operator make changes to my adventure? THERE ARE 2 POSSIBILITIES:
Re-routing: An operator may reroute an itinerary at any time to ensure travelers are safe and that the adventure still runs smoothly. If this applies to you, the operator will be in touch with any changes they may need to make.
OR
Suspension: Every operator has the right to suspend your upcoming departure if they have any safety concerns. If they do suspend your adventure for any reason, you can expect the operator to be in touch with some alternative options.
How do I find out if the amount I paid can be turned into credit?
If your adventure is eligible, we’ll contact you directly via your Booking Conversation Page. We're actively working with our operators to make this option available for more of our travelers. If you have additional questions about whether or not your adventure is eligible for Credit for Future Trips, please contact our Travel Experts via your Booking Conversation Page. The easiest way to access this page is via the link in your booking confirmation email.
Do all adventures qualify for the Peace of Mind Program?
only applies for adventures from certain operators, some of which are listed above. To check whether or not your adventure offers Peace of Mind, simply scroll down on your tour page to find out. Remember that if you decide to change your plans, the Credit for Future Trips will only be valid for the operator with whom you originally booked, so choose wisely.
If I convert to Credit for Future Trips before my final payment is due, what do I get credit for?
If you've only made an initial payment (due when you book your adventure), but you have not made the final payment yet, you'll get credit for the initial payment. You won't be charged the final payment.
If I'm paying in installments and I convert to Credit for Future Trips, am I charged future instalments?
If you opted to pay in installments, you'll get credit for the installment payments you have made up until now. You won't be charged any future installment payments.

COVID-19

Will I need to wear a face mask when traveling?
Masks may be required depending on local recommendations in the destination you’re visiting and the guidelines set out by the operator you’re traveling with. We recommend that travelers bring their own face masks, as there may not be a guaranteed supply on your adventure.
How can I postpone my booking and receive Credit for Future Trips?
This will take you to your Booking Conversation Page, where you will see the option to postpone your trip and receive a credit towards a future trip. If you are having difficulties, please give our Travel Experts a call, we're here to help 24/7!
How do I find an adventure that offers flexible rebooking options?
you can now filter for adventures that offer flexible rebooking options. Simply search for a destination or Adventure Style that's right for you and select the "Free Rebooking" filter. At the moment this feature is only available for some Royal Luxury Vacations pvt ltd adventures, but we’re actively working to enable this for more of them!
Do I need to take a screening or COVID-19 test?
COVID-19 protocols will vary depending on the company you’re traveling with and the destination you're traveling to. However, it is likely that you will be required to complete a self-screening health form before joining your trip. If a traveler is displaying symptoms or has tested positive for COVID-19, they will not be permitted to join the trip until deemed fit for travel by a medical professional.
Is my adventure still going ahead as planned?
If your adventure is canceled by the operator for any reason, we'll notify you as soon as possible by sending you an email. You can also check for messages from both Royal Luxury Vacations pvt ltd and your operator at any time on your Booking Conversation Page.